Gather round, ecomm nerds. We need to talk. If your CX strategy involves bombarding customers with uninspired pop-ups, pestering them with unhelpful chatbots, and trying to spam them into submission, you just bought a one-way ticket to unsubscribe town.

In our latest post about conversation-centric SMS, we talk about how to stop annoying your customers and how to engage with them instead. Spoiler: It’s not about shouting louder, but connecting better.

If you haven’t signed up for our series yet, sign up today! #ecommerce #CPG #customerexperience #CX #digitalmarketing #brandloyalty #SMS